Privacy Policy

Effective date: 2026/11/11

We collect what we need to tattoo you, pierce you and run the shop, and we don't sell it, trade it or do anything weird with it. Here's the long version.

1. Who we are

House of GRIM is operated by Grim City Tattoo Club Limited, 196 Parkdale Ave N, Hamilton, Ontario. In this policy, "we" and "us" means House of GRIM, and "you" means anyone who visits our website, contacts us, books with us or gets work done in the studio.

Our privacy officer is Memphis Mori. You can reach her at info@houseofgrim.ca or 905-544-1222.

2. What this policy covers

This policy covers personal information we collect through houseofgrim.ca, our online jewelry store, our booking and waiver forms, Instagram and other social media, email and text messages, and in the studio.

Tattoo artists and piercers who work at House of GRIM may be independent contractors. When you book with an artist through us, they see the information they need to do your work, and they're required to keep it private.

3. What we collect

Name, email, phone number, pronouns and age
- Booking requests, waivers, messages, the newsletter signup
- To book you, contact you and confirm you're old enough for the service
Your tattoo or piercing details, reference images and photos of existing tattoos
- Booking requests and messages
- To match you with an artist, quote you and design your piece
- Health information you choose to share
Booking requests and waivers
- To do your service safely and give you the right aftercare
Government ID
- In the studio before any service
- To confirm your age, and a parent or guardian's identity for clients under 18.
Signed waivers and consent forms
- Online or in the studio before your service
- To record your informed consent
Payment information
- Deposits, invoices, in-studio payments, online orders
- To take payment. Card details are handled by our payment processors, and we never see or store full card numbers
Purchase and visit history
- When you buy something or join our loyalty program
- To track deposits, touch ups, loyalty rewards and your bookings
Shipping address
- Online jewelry orders
- To send you your order
Marketing preferences
- When you sign up for emails or texts
- To send you the messages you asked for, and stop when you ask us to
Messages and comments
- When you DM us, comment on our posts or reply to our automated Instagram messages
- To answer you and send what you asked for
Website and device information
- When you visit our website (through cookies)
- To keep the site working, understand how it's used and remember your settings
Security camera footage
- In public areas of the studio. There are no cameras in private service rooms
- Safety, and reviewing incidents
Photos of your finished tattoo or piercing
- After your service, with your permission
- Our portfolio and social media
Job and sublet applications
- When you apply
- To consider your application
- We only collect health information you give us, and only what we need to keep your service safe. You can choose not to share something, but if it affects whether a service is safe for you, we may not be able to go ahead.

4. How we use it

We use your information to:

book, prepare for and carry out your tattoo or piercing
confirm your age and consent
take payments and manage deposits, touch ups and loyalty rewards
answer your questions and keep you updated about your appointment
send you marketing emails or texts, but only if you've agreed to them
keep the studio, our staff and our clients safe
run, fix and improve our website
meet our legal, tax and insurance obligations

We don't use your information for anything else without asking you first.

5. Emails and texts

We only send marketing emails and texts to people who have said yes to them, as Canada's Anti-Spam Legislation (CASL) requires. Agreeing to emails doesn't sign you up for texts. Texts are a separate opt-in, and we confirm that sign-up by text before sending anything else.

Every marketing email has an unsubscribe link, and every text can be stopped by replying STOP. We process unsubscribe requests right away, and always within 10 business days.

We'll still send messages about your own appointments, deposits, orders and aftercare. Those aren't marketing.

Text frequency: up to [4] messages a month. Message and data rates may apply.

6. Who we share it with

We don't sell your personal information, and we don't trade or rent it.

We share it only with:

Service providers who help us run the shop. They may only use your information to provide their service to us:
- Wix (our website and forms)
- Square (payments, invoices, appointments and the loyalty program)
- Afterpay (if you choose to pay with Afterpay)
- PayPal (if you pay a deposit with PayPal)
- Shopify (our online jewelry store)
- Klaviyo (email and text marketing)
- Clever Waiver (digital waivers)
- ManyChat (automated Instagram messages)
The artist or piercer doing your work.
Our accountant, lawyer and insurer, when they need it to do their jobs.
Authorities, when the law requires it, such as a court order, or to protect someone's safety.
Banks and payment processors, when we need to respond to a payment dispute or chargeback.

7. Where it's stored

Some of our service providers store information on servers outside Canada, mostly in the United States. Information stored outside Canada is subject to the laws of that country, and governments there may be able to access it.

8. How long we keep it

We only keep your information as long as we need it:

Waivers and service records: 10 years
Booking requests that don't turn into an appointment: 10 years
Payment and tax records: 6 years, as the Canada Revenue Agency requires
Security camera footage: up to about 30 days, unless we need it for an incident
Marketing lists: until you unsubscribe
Portfolio photos: until you ask us to take them down

After that, we securely delete or destroy it.

9. How we protect it

We store information in password-protected systems, limit who can see it to the people who need it, and use reputable service providers with their own security measures. Paper records are kept in a secure area of the studio. No system is perfectly secure, but if a breach puts you at real risk of harm, we'll tell you and report it as the law requires.

10. Your choices and rights

You can:

Ask what we have about you, and get a copy
Ask us to correct anything wrong
Withdraw consent, including unsubscribing from emails or texts at any time
Ask us to blur or remove photos of your work, or say no to photos before your session
Ask us to delete your information, unless we have to keep it for legal, tax or insurance reasons

Email info@houseofgrim.ca and we'll respond within 30 days. We may ask you to confirm your identity first.

If you're not happy with how we handled your information, talk to us first, we'd rather fix it. You also have the right to complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

11. Clients under 18

We pierce clients 14 and up with a parent or guardian's consent, and tattoo clients 16 and 17 with a parent or guardian's consent, as set out in our shop policy. For those clients, we collect information about both the client and the parent or guardian. Our email and text list is for people 16 and older.

12. Cookies

Our website uses cookies to work properly, remember your settings and understand how people use it. Non-essential cookies are only used if you allow them in the cookie banner, and you can change your choice any time. You can also block cookies in your browser settings, but parts of the site may stop working.

13. Changes to this policy

We'll update this policy when our practices or the law change. The effective date at the top tells you when it last changed. If we change something significant, we'll post a notice on our website.

14. Contact us

House of GRIM (Grim City Tattoo Club Limited) 196 Parkdale Ave N, Hamilton, ON 905-544-1222 info@houseofgrim.ca